This page details our customer terms and conditions.
April Flowers Lehenaghmore, Cork City, Co. Cork, Ireland
Tel: 00353 21 483 0862
Email: please use the contact form
Making a purchase could not be easier. Simply browse our online shop and add any bouquets or gifts you wish to buy to your shopping cart. Once you have finished your selection, click on the checkout button and you will be asked for the details required to complete your order.
We accept most debit and credit cards including Visa, Mastercard, Apple Pay & Google Pay. If you are ordering from outside Ireland, your credit card company will convert the transaction into your local currency.
Orders may also be placed and paid for over the phone by calling us directly. Orders cancelled online or via telephone may be subject to a cancellation fee.
When confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. A contract is formed once payment has been processed and the order has been accepted. This protects us in the case of pricing errors or where a product is unavailable. If any changes are required, we will always contact you first.
Orders received before 11am Monday to Saturday (Ireland time) are eligible for same day delivery within our local delivery area.
Orders received after this time are generally delivered the following day. Orders with a specified delivery date will be delivered on that date.
For international deliveries, please telephone us directly.
No timed deliveries are guaranteed except for funeral tributes.
Please telephone us for urgent or emergency orders.
If you require specific flowers, we recommend giving at least 24 hours notice.
Deliveries are made once. If the recipient is not at home, a delivery note will be left and the flowers returned to the shop for collection. Where possible, we may leave flowers with a neighbour willing to accept them.
If the recipient is unable to collect, a redelivery can be arranged at our convenience. We are not responsible for loss, theft or damage if items are left at the delivery address or with a neighbour.
We take great care to ensure the freshness and quality of all our flowers.
All credit card transactions are securely encrypted. Card details are not stored in plain text on any website.
Your privacy is important to us. Please refer to our Privacy Policy for full details.
We guarantee your complete satisfaction. Due to the perishable nature of our products, any complaints must be made within 1 working day of delivery.
Refunds or replacements are offered at the discretion of management, depending on the nature of the issue. We will always aim to resolve matters quickly and fairly.
Orders cancelled online or via telephone may be subject to a cancellation fee.